The benefits of a friendly service

One of the biggest decisions to make when it comes to getting your car repaired or serviced is whether to go to a large chain dealer or an independent dealer who offers a more personal service. Here are the benefits of the personal service approach.

Customer service

Potentially the biggest difference between the dealer and the independent is the customer service. Back in the day servicing and warranty would make up the majority of the income and work that would be done, but that figure has dropped alarmingly in recent times. The reason for that is a simple one – cars are made better today and nowhere near as much goes wrong with them as in the past.

That means the big dealer is more likely to want your custom for sales and as such the customer service may not be what you would want, whereas with an independent they would appreciate your custom much more and offer you better service so that the next time you have an issue you would keep your business with them.

Flexibility

You are more likely to get much more variety offered by an independent dealer than a mainstream one. Independent dealers rely on the local neighbourhood and the custom that they bring. That can be smaller work or larger issues, both will be accepted, whereas the bigger dealers aren’t so likely to be wanting to do the smaller work. In essence, for the bigger firms sales is more of a priority as it generates the bigger income.

Cost

You will find any work that is done by large dealers will come at a fixed rate, but price may be more negotiable with the independent dealers given the reliance they have on your custom.

For a friendly and reliable dealer that offers a personal service, which will cover any issue you may have, get in touch with our qualified team of experts here at Thompson and Smith Ltd.