Thompson and Smith Ltd


Following the latest National Lockdown announced on 4th January, we'd like to keep you fully informed with what we’re doing to continue to help you during the latest measures and how we’re keeping you safe.

SERVICE DEPARTMENT – Open by appointment only

Bookings will be by appointment only with staggered drop off and collection times to adhere to social distancing. The site facilities will be regularly deep cleansed with sanitiser made available for all customers as they enter and exit the premises. Social distancing signs will be clearly marked for all customers and Perspex screens have been fitted to face to face reception areas.

Our staff will sanitise all of the touch areas of customers cars both before and after any work, disposable seat and steering wheel covers will be used. Free of charge service courtesy cars will continue to be available and receive the same cleansing before and after use. Our customer seating area for short term waiting jobs has been re arranged with recommended safe distances respected - this now has a reduced capacity of up to 3 couples at any one time.

VEHICLE SALES – Showroom temporarily closed, online sales with Click & Collect and Nationwide Delivery

Although our showroom has had to close following the latest lockdown, our team are still here and available to answer your enquiries. Plus, Internet sales are and will continue to be a very important part of our business. We will continue to offer honest, accurate descriptions of the vehicles offered with numerous high resolution photos and a video of the vehicle posted on our website. This will reassure customers of the quality and care we take into the preparation of our sales vehicles and install confidence during the buying process, eliminating the risk involved with buying online. We also offer full facilities usually only available on site - these include part exchange valuations, remote finance applications and our own in house transporter delivery service. On delivery, social distancing measures will be adhered to with the vehicle touch surfaces and keys being sanitise

We look forward to seeing you soon!

The Thompson & Smith Team